CHES Special Risk Inc’s team of appointed claims professionals believe that our claims service is our shop window, and the sole part of the insurance transaction that can lose a valuable Retail Broker relationship, that may have taken us many years to establish. Our team of claims professionals look to assist our clients on all claim issues. This, we have found, is a unique approach within the Canadian wholesale industry.
CHES Special Risk Inc. Claims approach:
Assistance with claim disputes and resolution – Our appointed claims Team has the technical knowledge to assist with coverage disputes. Our claim representatives, who are based here, in Ontario, are in constant contact with markets to remain current on their claim process and are aware of payment deadlines.
For those, more complex Client accounts that have special claims handling requirements, we work with all parties to establish and identify a unique claim handling procedure that meets the Insured’s needs and service expectations, prior to binding the Policy.
Claim reporting and procedure – The majority of our clients choose to report losses through our offices. This ensures the loss receives our full attention and enables us to assist in monitoring the claim from first report through to payment.
We have tried to create a number of avenues for claims advice and reporting, firstly, Retail Brokers may report a loss to your designated Underwriter for claims reporting instructions. Upon receipt of a new loss, we will immediately notify the carrier and set the claims adjustment process in motion.
Secondly, you are able to email our claims team directly at : firstname.lastname@example.org
Thirdly, we have instigated a 24 hour Claims line, that enables our Retail Broker, or your Client, to contact our Claims Team, 24 hours a day, 7 days a week, so when disaster strikes, often out of office hours, we are able to offer an immediate first response.
Telephone helpline : 1 844 384 0867
Our Claims contact details and 24/7 helpline Telephone number are printed on all of our Policies, allowing a further point of contact, for your Client.